Resolve client portal issues with clarity and speed.

VSOP collects support tickets from VeriTrack portals, assigns your team, and tracks every fix — no more lost WhatsApp threads.

VSOP

Search tickets...⌘K

Inbox13

Tickets

Portals

Team

Status

Open

In progress

Urgent

Portals

Acme Corp

Beta Logistics

Greenfield Ltd

3 urgent tickets

New ticket

Portal · Intake

Triage

Severity · HIGH

Assign dev

Team · Action

Notify client

Email · Resolved

Inbox · New ticket received

VT-2847HIGH

PortalAcme Corp

StatusOpen

Assignee—

Client message

Staff login fails after portal update. Screenshot attached. Need fix before Monday rollout.

Context

portal: acme-corp

staff_id: STF-4412

browser: Chrome 124

Just received from Acme CorpDue today

Why VSOP

Stop chasing issues in chat. Run them as tickets.

Portal support used to live in WhatsApp. VSOP gives VeriTrack one inbox, one owner, and a trail from intake to resolved.

Scattered chats

Issues live in WhatsApp threads that get buried overnight
No owner, no due date — whoever saw it last is on the hook
Severity lives in someone's head until it becomes urgent
Screenshots and portal context scatter across chats

One ops inbox

VT-2847HIGH

Portal: Acme Corp
Status: In progress
Assignee: Godfred T.

Staff login fails after portal update. Screenshot attached.

How it works

From portal report to resolved ticket — in one flow

VSOP mirrors how VeriTrack support actually runs: capture, triage, assign, and close the loop with the client.

Intake from portals

Clients submit issues through portal-specific links. Screenshots and context land in one inbox — not scattered chats.

Triage with context

Severity, portal metadata, and browser details are visible immediately so your team can prioritize without back-and-forth.

Assign and resolve

Route tickets to the right engineer, track status, add internal notes, and notify the client when the fix ships.

Inbox

See what needs attention — instantly

Every portal feeds one queue. Filter by severity, status, or client — then assign and close the loop.

Needs attention5 open across 4 portals

Reference	Portal	Severity	Status	Age
VT-2847	Prime Pharmacy Kumasi branch clock-in failing	HIGH	IN PROGRESS	4m
VT-2846	Amankwah Ltd Night shift staff cannot clock out	CRITICAL	OPEN	18m
VT-2844	Asare Group Tema branch attendance logs not syncing	MEDIUM	PENDING REVIEW	2h
VT-2841	Osei & Sons What is my staff ID	HIGH	IN PROGRESS	5h
VT-2838	Danquah Ltd Takoradi overtime report error	LOW	RESOLVED	1d

Built for ops

Everything your support team needs — nothing they don't

Unified inbox

Every portal feeds into one queue. Filter by status, severity, or portal — no more hunting through WhatsApp threads.

Per-portal intake

Each VeriTrack portal gets a public submit link. Clients attach screenshots; your team gets structured tickets with context.

Team accountability

Assign owners, track due dates, and keep internal notes. Everyone sees who is working on what and when it ships.

Invite only

Ready to run support with clarity?

VSOP is invite-only for VeriTrack internal teams. Sign in to open your inbox and start resolving portal issues.